Subscription
FAQ's:
Enjoy exclusive benefits such as a saving of 20% on each delivery, keep your shelves stocked all year round and have your favourite household products delivered to your door every month. This ensures you will never run out! .
It is actually pretty simple. Select the Subscribe and Save option on your desired products and add it to cart. Next, choose between the three delivery interval options; monthly, bimonthly or quarterly, and then proceed to checkout.
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by us after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal. However, there is a minimum of two orders required before you can cancel your subscription.
The customer portal can be accessed through the link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions through logging into your nontre account.
Yes, you can change your email address, edit shipping information, change the subscription interval, add/remove products, change the quantity of the products, skip future orders in the subscription and of course pause, resume, cancel and reactivate your subscription.
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.
Yes, you can always update your credit card details by requesting a secure link and then you can proceed to update the details through the customer portal.