Shipping & Returns

Standard shipping anywhere in Australia is $9.50 per order and free for orders OVER $100. (AFTER any discount code is applied).

All orders are sent via either Australia Post or Sendle from our Sydney warehouse. You will receive tracking details once your order is on its way. Please ensure the correct box is checked if you require a signature on delivery.

Please contact us at support@nontre.co if you require any further information.

Any regional shipment costs over $30.00, you will be contacted by one of our team members in regards to additional shipping costs that may apply.

Any orders placed outside Australia but within the Oceana region is possible with additional shipment fees.

Covid-19

Are you operating as normal?

We are working as quickly and safely as we can to deliver your orders on time and as a business we are adhering to the latest COVID-19 Public Health Orders to ensure the safety and wellbeing of our employees and customers. If you have any queries please get in touch with one of our friendly team members at support@nontre.co

Do you offer Click & Collect?

We do not offer Click & Collect at the moment.

Orders, Shipping & Returns

Can I cancel my order?

You can cancel your order prior to the shipment being processed.

Can I add items to my order or have two orders shipped together?

Yes, please email us immediately providing your order(s) information and we will ensure to update your order prior to shipment.

What payment methods do you accept?

Visa, Mastercard, American Express, Paypal, Afterpay.

Do you have discount codes available?

Occasionally we offer discount codes through social media or our partners. We also run special promotions through our Club nontre. If you would like to be the first to hear about our promotions, become a Club nontre member and follow us on our social media.

I did not receive a confirmation email, what should I do?

Please contact us via email at support@nontre.co so we can follow up your order.

Do you charge for shipping?

Shipment is free for orders over $100 Australia-wide. Standard shipping rates apply for orders $100 and under. Please note that shipping is calculated at checkout, after any discount codes or vouchers are applied to your order

Christmas Delivery Cut-off Dates

Standard - for interstate deliveries please order by 15 December to ensure your parcel arrives before Friday 23 December. For same-state deliveries please order by 19 December to ensure your parcel arrives before Friday 23 December.

Parcel Post - please order by 12 December to ensure your parcel arrives before Friday 23 December.

Express Post - please order by 19 December to ensure your parcel arrives before Friday 23 December.

* Please note that due to recent floods in parts of Australia, our third party carriers are experiencing delays. For any queries, please contact support@nontre.co

Orders are despatched within one business day of receipt. We are working as quickly and safely as we can to deliver your orders on time however during peak periods, usual processing and delivery times may be delayed. Feel free to get in touch with one of our friendly team members at support@nontre.co

We aim to respond to any queries within 24 hours of receipt however during peak periods this may take longer. Rest assured, our friendly support team respond to all emails. Please note our customer service hours are 9am - 5pm, Monday - Friday.

How do I know if my order has been shipped? Am I able to track it?

Once order is dispatched you will receive an email confirmation with your tracking information. Alternatively, you can track your order at any time HERE.

What if I would like a refund?

We will happily refund your order in the below events:

Order has been damaged prior to delivery
Wrong order has been delivered

Please take a photo of your product within 24hrs of receiving the parcel. Send us an email & we will advise you on the next steps.

Please ensure your return meets the ACCC conditions

nontre.co returns are in accordance with the Australian Consumer Law stipulated on the link below.
https://www.accc.gov.au/consumers/consumer-rights-guarantees

Response time for refunds:
We aim to process any requests within 2 business days of receipt however during peak periods this may take longer. Please send us your details below with a photograph of your product/s & the date you received your package. To be eligible for a refund or replacement, you must provide proof of purchase. You may be required to provide a government issued identification to qualify for a refund or replacement.

What happens if I’ve placed wrong information or wrong address on my order?

Please send us an email immediately and we will fix the details prior to shipment. If the order has been dispatched unfortunately, we will not be able to re-route the shipment. If orders have been returned to us due to failure of delivery, we will refund your order less shipping and handling cost (standard shipping rate Australia wide).

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