Shipping & Returns

Standard shipping anywhere in Australia is $9.50 per order and free for orders OVER $100. (AFTER any discount code is applied).

All orders are sent via Australia Post from our Sydney warehouse. You will receive tracking details once your order is on its way.

Please contact us at support@nontre.co if you require any further information.

For any regional shipment costs over $30.00, you will be contacted by one of our team members in regards to additional shipping costs that may apply.

Any orders placed outside Australia but within the Oceana region is possible, however additional shipment fees will apply.

Orders, Shipping & Returns

Can I cancel my order?

If you would like to cancel an order you just placed, please inform us on support@nontre.co with a valid reason for the order cancellation. Please note that you can ONLY cancel your order prior to the shipment being processed.

Can I add items to my order or have two orders shipped together?

Yes, please email us immediately providing your order(s) information and we will ensure to update your order prior to shipment.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Paypal, Afterpay, Shop Pay, Google Pay, Union Pay and JCB.

Do you have discount codes available?

We occasionally offer discount codes through social media or our partners. We also run special promotions through our Club nontre. If you would like to be the first to hear about our promotions, become a Club nontre member and follow us on our social media.

I did not receive a confirmation email, what should I do?

Please contact us via email at support@nontre.co so we can follow up your order.

Shipment is free for orders over $100 Australia-wide. Standard shipping rates apply for orders $100 and under. Please note that shipping is calculated at checkout, after any discount codes or vouchers are applied to your order

Christmas Delivery Cut-off Dates

Standard - for interstate deliveries please order by 15 December to ensure your parcel arrives before Friday 23 December. For same-state deliveries please order by 19 December to ensure your parcel arrives before Friday 23 December.

Parcel Post - please order by 12 December to ensure your parcel arrives before Friday 23 December.

Express Post - please order by 19 December to ensure your parcel arrives before Friday 23 December.

* Please note that due to recent floods in parts of Australia, our third party carriers are experiencing delays. For any queries, please contact support@nontre.co

Orders are despatched within one business day of receipt. We are working as quickly and safely as we can to deliver your orders on time however during peak periods, usual processing and delivery times may be delayed. Feel free to get in touch with one of our friendly team members at support@nontre.co

We aim to respond to any queries within 24 hours of receipt however during peak periods this may take longer. Rest assured, our friendly support team respond to all emails. Please note our customer service hours are 9am - 5pm, Monday - Friday.

How do I know if my order has been shipped? Am I able to track it?

Once your order is dispatched you will receive an email confirmation with your tracking information. Alternatively, you can track your order at any time HERE. All of our packages require signature on delivery, however if you would not like this to apply for your order, please email us on support@nontre.co and we will amend this for you, given that your order hasn't been dispatched.

What if I would like a refund?

We will happily refund your order if you will like to return the products that have been delivered and you have provided us with valid reasoning. Please send the products to Suite 81/26-32 Pirrama Rd, Pyrmont NSW 2009 and we will process the refund once we confirm the products are in perfect condition and have not been used. Return shipping costs will not be covered by us. We do not process returns or refunds for change of mind.

Please ensure your return meets the ACCC conditions

nontre.co returns are in accordance with the Australian Consumer Law stipulated on the link below.

https://www.accc.gov.au/consumers/consumer-rights-guarantees

Response time for refunds:

We aim to process any requests within 2 business days of receipt however during peak periods this may take longer. Please send us your details below with a photograph of your product/s & the date you received your package. To be eligible for a refund or replacement, you must provide proof of purchase. Returns can only be made within 30 days of purchase.

What happens if I’ve placed incorrect information or an incorrect address on my order?

Please send us an email immediately and we will fix the details prior to shipment. If the order has been dispatched, unfortunately, we will not be able to re-route the shipment. If orders have been returned to us due to failure of delivery or because it wasn't picked up from your local post office in time, we will refund your order minus shipping and handling cost (standard shipping rate Australia wide). Alternatively, we can have it reshipped to you if you are willing to pay our standard rate of shipping ($9.50).

Can I exchange my product for another product?

Yes. Please send the product/s to Suite 81/26-32 Pirrama Rd, Pyrmont NSW 2009 and let us know via email what your desired product is. Products must be returned to us undamaged and unused. Additional shipping costs will not be covered by us.

Do you offer Click & Collect?

Unfortunately we do not at the moment.

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