Shipping & Returns
Christmas Delivery Cut-off Dates*
Standard - for interstate deliveries please order by 15 December to ensure your parcel arrives before Friday 23 December. For same-state deliveries please order by 19 December to ensure your parcel arrives before Friday 23 December.
Parcel Post - please order by 12 December to ensure your parcel arrives before Friday 23 December.
Express Post - please order by 19 December to ensure your parcel arrives before Friday 23 December.
* Please note that due to recent floods in parts of Australia, our third party carriers are experiencing delays. For any queries, please contact support@nontre.co
Covid-19
Orders, Shipping & Returns
Christmas Delivery Cut-off Dates
Standard - for interstate deliveries please order by 15 December to ensure your parcel arrives before Friday 23 December. For same-state deliveries please order by 19 December to ensure your parcel arrives before Friday 23 December.
Parcel Post - please order by 12 December to ensure your parcel arrives before Friday 23 December.
Express Post - please order by 19 December to ensure your parcel arrives before Friday 23 December.
* Please note that due to recent floods in parts of Australia, our third party carriers are experiencing delays. For any queries, please contact support@nontre.co
Orders are despatched within one business day of receipt. We are working as quickly and safely as we can to deliver your orders on time however during peak periods, usual processing and delivery times may be delayed. Feel free to get in touch with one of our friendly team members at support@nontre.co
We aim to respond to any queries within 24 hours of receipt however during peak periods this may take longer. Rest assured, our friendly support team respond to all emails. Please note our customer service hours are 9am - 5pm, Monday - Friday.
- Order has been damaged prior to delivery
- Wrong order has been delivered
nontre.co returns are in accordance with the Australian Consumer Law stipulated on the link below.
https://www.accc.gov.au/consumers/consumer-rights-guarantees
Response time for refunds:
We aim to process any requests within 2 business days of receipt however during peak periods this may take longer. Please send us your details below with a photograph of your product/s & the date you received your package. To be eligible for a refund or replacement, you must provide proof of purchase. You may be required to provide a government issued identification to qualify for a refund or replacement.
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