Shipping & Returns

Covid-19

Are you operating as normal?

Delivery update:

We are working as quickly and safely as we can to deliver your orders on time but due to current restrictions, usual delivery times may be delayed. If you have any queries please get in touch with one of our friendly team members at support@nontre.co

Do you offer Click & Collect?

No, we want to ensure the wellbeing and safety of customers and our team so we do not offer Click & Collect at the moment.

Orders, Shipping & Returns

Can I cancel my order?

You can cancel your order prior to the shipment being processed.

Can I add items to my order or have two orders shipped together?

Yes, please email us immediately providing your order(s) information and we will ensure to update your order prior to shipment.

What payment methods do you accept?

Visa, Mastercard, American Express, Paypal, Zip

Do you have discount codes available?

Occasionally we offer discount codes through social media or our partners. We also run special promotions through our Club nontre. If you would like to be the first to hear about our promotions, become a Club nontre member and follow us on our social media.

I did not receive a confirmation email, what should I do?

Please contact us vis email or phone and we will sort out the issue.

Will credit card payments be charged on the spot?

Yes, payments are charged automatically as we don’t store payment details for reasons of privacy.

Do you charge for shipping?

Shipment is free for orders over $66 Australia-wide. Standard shipping rates apply for orders $66 and under. Please note that shipping is calculated at checkout, after any discount codes or vouchers are applied to your order.

What’s the shipment turn-around time?

Delivery update:

How do I know if my order has been shipped? Am I able to track it?

Once order is dispatched you will receive an email confirmation with your tracking information. Alternatively, you can track your order at any time HERE.

What if I would like a refund?

We will happily refund your order in the below events:

Order has been damaged prior to delivery
Wrong order has been delivered

Please take a photo of your product within 24hrs of receiving the parcel. Send us an email & we will advise you on the next steps.

What happens if I’ve placed wrong information or wrong address on my order?

Please send us an email immediately and we will fix the details prior to shipment. If the order has been dispatched unfortunately, we would not be able to re-route the shipment. If orders have been returned to us due to failure of delivery, we will refund your order less shipping and handling cost ($12 for orders Australia wide).

Please ensure your return meets the ACCC conditions

nontre.co returns are in accordance with the Australian Consumer Law stipulated on the link below.
https://www.accc.gov.au/consumers/consumer-rights-guarantees

Response Time:
We aim to process any requests within 2 business days of receipt.
Please send us your details below with a photograph of your product/s & the date you received your package.

To be eligible for a refund or replacement, you must provide proof of purchase. You may be required to provide a government issued identification to qualify for a refund or replacement.

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