Please note that our current delivery system requires a signature upon receipt unless authority to leave has been granted. Additionally, signage at the delivery location is required to ensure accurate and secure delivery.

For all deliveries, customers must notify us in advance if they wish to authorise the courier to leave the package without a signature. This can be arranged by contacting our customer support team prior to dispatch. 

Email: support@nontre.co

If you wish to cancel an order you've just placed, please contact us at support@nontre.co with a valid reason for the cancellation. We’ll do our best to accommodate your request before the order ships. Unfortunately, cancellations cannot be processed once your order is in transit.

Yes! Please email us immediately with your order details, and we’ll do our best to update your order before it ships.  Once your order has been processed or dispatched, we may not be able to make changes.

Yes, you can exchange your product for another product! Return the product to us at Suite 81/26-32 Pirrama Rd, Pyrmont NSW 2009, and then email us with your order details and the product you wish to exchange it for. Shipping costs for exchanges will not be covered by us. For a smooth exchange process, ensure the product is returned within 30 days of purchase.

We don’t currently offer Click & Collect but are working on offering this in the future. Stay tuned for updates!

If you prefer an in store experience, you may visit our store located in Bottega Coco Cellar and Gifts, Barangaroo.

If your order has been delayed or is lost in transit, please contact us right away, and we’ll work with our shipping partners to resolve the issue.

Once dispatched, you'll receive an email with tracking details. You can track your order via Australia Post. Please note, all deliveries require a signature. If you'd like to waive this requirement, contact us before your order ships.

If you’re not happy with your order, you can return the products for a refund, provided they’re in perfect condition, unused, and in the original packaging. Return requests must be made within 30 days of purchase, and shipping costs are at your expense. For more information, check our full returns policy.

If you've entered incorrect information or an incorrect address on your order, please contact us immediately via email, and we’ll update the details before your order is shipped. Once the order has been dispatched, unfortunately, we won’t be able to reroute the shipment.

If the order is returned to us due to failed delivery or because it wasn’t picked up from your local post office in time, we can offer a refund, minus the shipping and handling cost (standard shipping rate Australia-wide). Alternatively, if you'd like the order reshipped, we can send it again for a fee of $9.50 (our standard shipping rate).

To help avoid delays or issues, please double-check your order details before submitting. If you notice any mistakes, contact us as soon as possible, and we’ll be happy to assist!

We accept Visa, Mastercard, American Express, PayPal, Afterpay, We Chat, Shop Pay, Google Pay, UnionPay, and JCB. All payments are securely processed for your protection.

We occasionally offer discount codes through our social media channels or our partners, as well as run special promotions for our Club Nontre members. To be the first to hear about exclusive offers and discounts, join Club Nontre and follow us on our social media platforms. Don’t miss out on exciting deals—sign up today!

If you didn’t receive a confirmation email, please check your spam or junk folder first. If you still can’t find it, contact us at support@nontre.co with your order details, and we’ll follow up to ensure everything is in order. We’re here to help!