Shipping & Returns
Standard shipping anywhere in Australia is $9.50 per order and free for orders OVER $100. (AFTER any discount code is applied).
All orders are sent via either Australia Post or Sendle from our Sydney warehouse. You will receive tracking details once your order is on its way. Please ensure the correct box is checked if you require a signature on delivery.
Please contact us at firstname.lastname@example.org if you require any further information.
Any regional shipment costs over $30.00, you will be contacted by one of our team members in regards to additional shipping costs that may apply.
Any orders placed outside Australia but within the Oceana region is possible with additional shipment fees.
Orders, Shipping & Returns
Christmas Delivery Cut-off Dates
Standard - for interstate deliveries please order by 15 December to ensure your parcel arrives before Friday 23 December. For same-state deliveries please order by 19 December to ensure your parcel arrives before Friday 23 December.
Parcel Post - please order by 12 December to ensure your parcel arrives before Friday 23 December.
Express Post - please order by 19 December to ensure your parcel arrives before Friday 23 December.
* Please note that due to recent floods in parts of Australia, our third party carriers are experiencing delays. For any queries, please contact email@example.com
Orders are despatched within one business day of receipt. We are working as quickly and safely as we can to deliver your orders on time however during peak periods, usual processing and delivery times may be delayed. Feel free to get in touch with one of our friendly team members at firstname.lastname@example.org
We aim to respond to any queries within 24 hours of receipt however during peak periods this may take longer. Rest assured, our friendly support team respond to all emails. Please note our customer service hours are 9am - 5pm, Monday - Friday.
- Order has been damaged prior to delivery
- Wrong order has been delivered
nontre.co returns are in accordance with the Australian Consumer Law stipulated on the link below.
Response time for refunds:
We aim to process any requests within 2 business days of receipt however during peak periods this may take longer. Please send us your details below with a photograph of your product/s & the date you received your package. To be eligible for a refund or replacement, you must provide proof of purchase. You may be required to provide a government issued identification to qualify for a refund or replacement.