Shipping & Returns
Orders, Shipping & Returns
Delivery update: Orders are despatched within one business day of receipt. We are working as quickly and safely as we can to deliver your orders on time but due to current restrictions and peak periods, usual processing and delivery times may be delayed. If you have any queries please get in touch with one of our friendly team members at firstname.lastname@example.org
We aim to respond to any queries within 2 business days of receipt however during peak periods this may take longer. Rest assured, our friendly support team respond to all emails. Please note our customer service hours are 9am - 5pm, Monday - Friday.
- Order has been damaged prior to delivery
- Wrong order has been delivered
nontre.co returns are in accordance with the Australian Consumer Law stipulated on the link below.
Response time for refunds:
We aim to process any requests within 2 business days of receipt however during peak periods this may take longer. Please send us your details below with a photograph of your product/s & the date you received your package. To be eligible for a refund or replacement, you must provide proof of purchase. You may be required to provide a government issued identification to qualify for a refund or replacement.